Refund Policy

At Qoloni we want your experience to be a great one. This policy explains when and how you can get a refund after purchasing a scan pack.

1. Who handles refunds

All purchases are made through Apple App Store or Google Play. Each store's refund policy applies first:

• Apple: Request a refund within 14 days at reportaproblem.apple.com.
• Google Play: A "Refund" button appears in order details for 48 hours after purchase. After that, contact Google Play Support.

2. Cases where a refund is fair

• Unintended purchase (e.g. a child tapped the button).
• Technical defect we couldn't resolve within 72 hours that prevented use of the scans.
• Duplicate purchase caused by a payment glitch.
• Wrong pack purchased.

3. Cases where refunds aren't issued

• The scans were already used (packs are consumable, counted from first use).
• Disagreement with AI suggestions (the app is educational; outputs are suggestions, not diagnosis).
• Change of mind after using more than 30% of the pack.

4. How to request a refund

On Apple:

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Select the purchase, click "Request a refund", and choose the reason.

On Google Play:

1. Open Google Play → "Account" → "Order history".
2. Select the purchase and tap "Refund" within 48 hours.
3. After 48 hours: contact Google Play Support.

5. Edge cases (off-store payments)

If the purchase happened outside the stores (rare — may occur for promo campaigns), contact us at ethar.shrouf@gmail.com and we will reply within 5 business days.

6. Effect of a refund on your balance

When a refund is confirmed, our system (via Apple/Google webhooks) automatically:

• Subtracts the refunded scans from your balance.
• Marks the purchase as invalid in your history.
• Your balance can drop to zero (or below) if you used more than half the pack.

7. Contact

Any questions: ethar.shrouf@gmail.com — we reply within 7 business days.

Contact: ethar.shrouf@gmail.com